Shipping policy

Variable Shipping Costs & Shipping Details

Shipping costs are calculated and shown at check-out based on delivery location.

Germany: 4,90 Euro. 
Free shipping for any purchase of 59,00 Euro or more.
Delivery within 3-5 business days.

EU (not Germany) + United Kingdom: 14,90 Euro.
Free shipping for any purchase of 89,00 Euro or more.
Delivery within 3-5 business days.

non-EU Europe (Bosnia & Herzegovina, Gibraltar, Iceland, Lichtenstein, North Macedonia, Switzerland, Serbia, Ukraine, Norway, Belarus): 19,90 Euro.
Free shipping for any purchase of 109,00 Euro or more.
Delivery within 5-8 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

United States: 37,90 Euro.
Free shipping for any purchase of 169,00 Euro or more.
Delivery within 10-15 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

Canada: 37,90 Euro.
Free shipping for any purchase of 169,00 Euro or more.
Delivery within 10-15 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

Australia: 37,90 Euro.
Free shipping for any purchase of 169,00 Euro or more.
Delivery within 15-20 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

Africa (Algeria, Egypt, Morocco, Tunisia), Asia (Bahrain, China, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Malaysia, Philippines, Qatar, Singapore, South Korea, Taiwan, Thailand, Türkiye, United Arab Emirates), North America (Mexico), South America (Argentina, Chile, Colombia, Peru):  37,90 Euro.
Free shipping for any purchase of 169,00 Euro or more.
Delivery within 15-20 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

New Zealand: 51,90 Euro.
Free shipping for any purchase of 169,00 Euro or more.
Delivery within 15-20 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

 

Fulfillment & Shipping Partners

Our fulfillment partners are:

Happy Shops: Fulfilling orders worldwide except for UK. Packages in Germany are shipped with DHL. Other countries are fulfilled by the shipment provider which Happy Shops consideres best for the specific market at time of purchase.

Spiral Galaxy Games: Fulfilling orders for UK.

(Flying Cloud Fulfillment: Storage only. Currently not fulfilling orders. Will fulfill oders for USA & Canada in the future.)

 

Damaged or lost packages

If you believe your package was lost in transit, please contact our support (contact@hopeful-games.com).

In the event of damage, we will replace the product free of charge. Do not open the product in this case. Contact us immediately to resolve the problem (contact@hopeful-games.com). Complaints must be submitted within 7 calendar days after receipt of the package.