Shipping policy

We do only ship to the countries mentioned below.
(We are working on solutions to ship to the UK and the US. Subscribe to our newsletter to be alerted when those markets are added.)

 

Variable Shipping Costs & Shipping Details

Shipping costs are calculated and shown at check-out based on delivery location.

Germany: 6,90 Euro. 
Free shipping for any purchase of 129,00 Euro or more.
Delivery within 3-5 business days.

EU (not Germany): 14,90 Euro.
Free shipping for any purchase of 199,00 Euro or more.
Delivery within 3-5 business days.

non-EU Europe (Bosnia & Herzegovina, Gibraltar, Iceland, Lichtenstein, North Macedonia, Switzerland, Serbia, Ukraine, Norway, Belarus): 19,90 Euro.
No free shipping available.
Delivery within 5-8 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

Africa (Algeria, Egypt, Morocco, Tunisia), Asia (Bahrain, China, Gerogia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Malaysia, Philippines, Qatar, Singapore, Singapore, South Korea, Taiwan, Thailand, Türkiye, United Arab Emirates), North America (Mexico), South America (Argentina, Chile, Colombia, Peru):  39,90 Euro.
No free shipping available.
Delivery within 15-20 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

Oceania (Australia, New Zealand): 51,90 Euro.
No free shipping available.
Delivery within 15-20 business days.
Orders are shipped DAP (Duties and Taxes Unpaid). Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. 

 

Fulfillment & Shipping Partner

Our fulfillment partner is Happy Shops. Packages in Germany are shipped with DHL. Other countries are fulfilled by the shipment provider which Happy Shops consideres best for the specific market at time of purchase.

 

Damaged or lost packages

If you believe your package was lost in transit, please contact our support (contact@hopeful-games.com).

In the event of damage, we will replace the product free of charge. Do not open the product in this case. Contact us immediately to resolve the problem (contact@hopeful-games.com). Complaints must be submitted within 7 calendar days after receipt of the package.